(Compliant with RA 7394 – Consumer Act of the Philippines)
Last Updated: December 1, 2025
At EzyDog Philippines, we want you and your pets to be delighted with every purchase. If something isn’t right, we are here to help.
1. Eligibility for Returns & Exchanges
You may request a return or exchange if:
- You received the wrong item
- The item arrived damaged or defective
- The item is incomplete
- The size does not fit your pet (for collars, harnesses, etc.)
Requests must be made within 7 days of receiving your order. We require:
- Proof of purchase
- Photos or videos of the item (for quality review)
2. Conditions for Return
Returned items must be:
- Unused and unworn
- In original packaging
- Complete with tags, labels, and accessories
- Clean and free from pet fur, odors, or damage
Items that do NOT qualify:
- Sale or clearance items
- Used pet products for hygiene reasons
- Chew toys that have been opened unless defective
- Litter items once packaging is opened
3. Defective or Damaged Items
If the defect is confirmed, we will offer:
- Replacement of the same item
- Exchange for another item of equal value
- Store credit
- Refund (if applicable)
4. Refund Method
Refunds (if approved) will be issued via:
- Original payment method
- Bank transfer
- Digital wallet
Processing time: 5–10 business days
5. Exchange for Size
We allow one-time size exchange provided the item is unused and in resalable condition.
Shipping costs:
- Customer shoulders shipping TO us
- We shoulder shipping BACK to the customer (one-time only)
6. How to Request a Return/Exchange
Please contact us at: ezydog.philippines@yahoo.com
Provide:
- Full Name
- Order Number
- Item/s for return
- Reason
- Photos/videos
Our team will respond within 24–48 hours.