Last Updated: December 1, 2025
EzyDog Philippines (“we,” “us,” “our”) operates this website and online store to provide customers with access to our products and services. We value your privacy and are committed to protecting your personal data in accordance with the Data Privacy Act of 2012 (RA 10173) and its Implementing Rules and Regulations.
By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.
1. Personal Information We Collect
We may collect the following information when you use our site, place an order, contact us, or sign up for updates:
1.1 Information You Provide
- Full name
- Delivery and billing address
- Email address
- Mobile/telephone number
- Order details
- Payment information (processed securely through third-party providers; we do not store card details)
- Messages or inquiries sent to us
1.2 Information Automatically Collected
- Device type and browser
- IP address
- Cookies and analytics data
- Pages viewed, products browsed, and time spent on the site
1.3 Information from Third-Party Services
- Payment processors
- Courier/logistics partners
- Social media platforms (if you interact with our content)
2. How We Use Your Personal Information
We collect and process your data for the following lawful purposes:
- To process, fulfill, and deliver your orders
- To verify payments and prevent fraudulent transactions
- To communicate order updates, promotions, or customer service responses
- To improve our website, product offerings, and customer experience
- To comply with legal and regulatory requirements
- For marketing purposes (with your consent)
3. Legal Basis for Processing
We process your data based on:
- Your consent
- Contractual necessity (e.g., completing your order)
- Compliance with legal obligations
- Legitimate business interests (analytics, service improvement)
4. Sharing and Disclosure of Information
We do not sell your personal information.
We may share it with:
- Payment gateways (e.g., Shopify Payments, PayPal, Gcash)
- Couriers/shipping partners
- Customer support platforms
- Marketing tools and analytics services
- Government agencies, only when required by law
All third-party service providers are contractually obligated to protect your data.
5. Data Storage, Security, and Retention
We implement organizational, physical, and technical safety measures including encryption, access controls, and secure servers.
Data retention periods:
- Customer records: up to 5 years or as required by law
- Marketing information: until you withdraw consent
- Order and transaction data: as required by BIR regulations
You may request deletion of your data at any time, subject to legal requirements.
6. Your Rights Under the Data Privacy Act
You have the right to:
- Access the personal data we hold about you
- Request correction or updating of your information
- Withdraw consent
- Object to processing
- Request deletion (when legally permissible)
- File a complaint before the National Privacy Commission
Requests may be sent to:
DPO.EzyDogPH@gmail.com
7. Use of Cookies
Our site uses cookies to personalize your experience, analyze traffic, and enhance functionality. You may disable cookies through your browser settings.
8. Children’s Privacy
Our site is not intended for children under 18. We do not knowingly collect data from minors.
9. Updates to This Privacy Policy
We may revise this policy from time to time. Any changes will be posted on this page with a new “Last Updated” date.
10. Contact Us
For privacy concerns or data requests:
DPO.EzyDogPH@gmail.com
(+63) 46 4132667
(+63) 46 8907705
Unit 18 Cellar Mansion, JM Loyola Street, Bgy. Maduya
Carmona City, Cavite 4116 (CALABARZON)
Philippines